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Accessibility Information

Accessibility Information
3Olympia Theatre is committed to providing superior service to all patrons and takes every measure to accommodate each person who wants to visit us.
We pride ourselves on ensuring that all patrons of the venue are treated with respect and equality, and have an enjoyable & comfortable experience while in the theatre.

3Olympia Theatre is listed as a protected structure.  Accordingly, some amenities found in newly constructed venues may not available in the theatre and/or lobby spaces. We are especially sensitive to the needs of patrons who may need extra assistance, and provide this information below so all patrons may avail themselves of the services of the theatre.

Accessible bookings

To book wheelchair & other accessible tickets, you can now do this for 3Olympia Theatre shows via Ticketmaster's website. For more information, see their website here

Ticketmaster Accessible Tickets Online Verification

Ticketmaster now have their Accessible Tickets Online Verification, which helps process accessible tickets safely & easily. See here for more info

In order to apply for accessible accommodations at one of our shows, you will require a Ticketmaster AAR number.

If you do not have one of these yet, you can register for it via their website, so you have it to hand for any future requests: TICKETMASTER ACCESSIBLE DATABASE REGISTRATION.

Registration is not an immediate response process, so advance action is recommended. 

Once you have verified your accessible requirement with Ticketmaster’s team, they will issue you your AAR number. This is the number that can be required to process your accessible request.

Please do not send us any medical proofs directly. Verification of accessible requirements should be handled via Ticketmaster’s accessible team only.

Accessibility queries

If you have any queries in advance of your visit, you can contact us on accessibility@3olympia.ie

If you or a guest of the theatre has a condition that you feel might affect your experience while in the theatre, for example, photosensitive epilepsy, diabetes, neurodiversity, hearing or sight impairment, learning disability etc, our staff are only too glad to help and ensure you are happy & safe so that you enjoy the show.

Please feel free to ask questions in advance of your arrival, or ask to speak to a Duty Manager while in the theatre so that they can assist you if necessary.

We have trained first aiders or medics on hand for every show.

Wheelchair Access

Please note, in 2016 we completely renovated the Stalls ground floor area of the theatre, including brand new seating with a vastly improved design, extra comfort, and legroom, plus we have allocated superior positions to accommodate patrons in wheelchairs. 

For standing shows, we have accessible platforms at the back of the theatre to look after wheelchair patrons and those with mobility issues.

The ground floor Stalls level of 3Olympia Theatre is fully accessible. After making your booking through Ticketmaster, our Duty Manager can meet you upon arrival for the show, bring you through the accessible entrance and to your reserved area, point out the nearest accessible facilities, and ensure you & your companions are looked after throughout the night.

Please note, the ground floor Stalls area is the only wheelchair accessible floor in 3Olympia Theatre, as due to our protected structure status we are not permitted to install a lift between the 3 levels of the theatre. So please ensure you do not book Circle or Upper Circle tickets directly via Ticketmaster as we will not be able to accommodate you there. If you have already booked on those levels, please contact us at accessibility@3olympia.ie

Accessible Parking

Dublin City Council facilitates accessible parking in the city for those with a Disabled Person's Parking Permit. You can find them listed on their website here.

The nearest accessible parking spots currently available are in two areas nearby are:
1.) behind 3Olympia Theatre on East Essex Street in Temple Bar, the street parallel to Dame Street, beside the Dollard building & The Clarence Hotel.
2.) On Castle Street which is across and up from 3Olympia Theatre, if you are coming from Dame St towards Lord Edward Street, turn left at City Hall.

​​​​​​​Assistive Listening for the hearing impaired

In order to assist customers with hearing difficulties within the venue, we are currently trialling a new assistive listening system for those with hearing impairments.

The system works via a mobile phone app that sends an audio feed direct to your smart phone, which in turn can be listened to using a pair of headphones or hearing aids.

The manufacturer recommends the use of wired headphones, please bring headphones along with you on the day of your visit. Alternatively, if you are a user of compatible hearing aids and have already connected your phone to your hearing aids, the system should work via the mobile phone app.

Further information regarding the system can be found here: MobileConnect App | Sennheiser

Please feel free to download the app prior to coming to the venue:

iOS App link: Sennheiser MobileConnect on the App Store (apple.com)

Android App link: Sennheiser MobileConnect – Apps on Google Play

When you arrive to the venue please ask to speak with the Duty Manager. They will be able to provide you with the Wi-Fi password to gain access to the audio feed from the show and will be able to answer questions that you may have in relation to using the system.

We hope this will go some way to making your visit to the theatre a more enjoyable experience.

​​​​​​​Assistance Dogs

All trained assistance dogs are welcome in 3Olympia Theatre.

Information for families

Pram Access:
For family shows like the Christmas panto, Peppa Pig, Bluey etc where young children will be present, we reserve an area to park prams for the duration of the show free of charge. Our usher staff will be on hand to assist & ensure these items are looked after.

Booster Seats:
Free booster seats are also available for the little ones during family shows from the bars of each floor, a refundable deposit of €10 cash will be required which you can retrieve after the show when you return the seat to the bar.

Baby Changing Facilities:
We have baby changing facilities during family shows in the Ladies bathrooms on all levels, and in the Gents bathrooms in the ground floor Stalls level.